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Troubleshooting Common Issues

Quick solutions to the most common problems you’ll encounter with Technified.

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Verification Issues

If you are using the Bio code verification methode Cause: Your Roblox account privacy settings may be blocking verificationSolutions:
  1. Go to Roblox Settings → Privacy
  2. Set “Who can see my inventory?” to “Everyone”
  3. Set “Who can message me?” to “Everyone” or “Friends”
  4. Try /verify again after changing settings
Check:
  • Are role bindings configured in Dashboard?
  • Are you in the required Roblox groups?
  • Is your rank within the binding range?
Solutions:
  1. Use /sync to manually trigger role assignment
  2. Check Server Settings → Role Bindings for configurations (if you are a servr Administrator)
  3. Ask admin to use /force_sync @you
Solution:
  1. Use /reverify to remove current verification
  2. Use /verify and link the correct account

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Role Binding Issues

Causes:
  • Roblox rank hasn’t actually changed
  • Sync hasn’t run yet (can take 15-30 minutes)
Solutions:
  1. Use /sync to manually update
  2. Wait 15-30 minutes for automatic sync
  3. Verify your rank actually changed in Roblox
Causes:
  • Overlapping bindings with different priorities
  • Multiple bindings match
  • Binding configuration error
Solutions: (if you are a servr Administrator)
  1. Review all bindings in Dashboard
  2. Check for overlapping rank ranges
  3. Verify min/max ranks are correct
  4. Use /lookup @user to see which bindings apply
Cause: Permissions issueSolutions:
  1. Ensure Technified has “Manage Roles” permission
  2. Move Technified’s role above all roles it needs to manage in Server Settings → Roles
  3. Check role hierarchy in Discord

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Command Issues

Causes:
  • Discord command cache not updated
  • Bot was recently added
  • Permissions issue
Solutions:
  1. Restart Discord completely
  2. Wait 5-10 minutes after adding bot
  3. Try typing / and scrolling to find Technified commands
  4. Check bot has necessary permissions
Cause: Command is restrictedSolutions:
  1. Check Server Settings → Permissions for command restrictions
  2. Ask admin to adjust command permissions
  3. Verify you have the required roles
Cause: Anti-spam cooldownSolution: Wait for the cooldown to expire (usually 30-60 seconds)
Causes:
  • Technified API issues
  • Discord API issues
  • Bot was kicked
Solutions:
  1. Verify bot is still in the server
  2. Check Discord Status
  3. Re-invite bot if it was removed

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Dashboard & Settings Issues

Causes:
  • Not logged in
  • Don’t have server permissions
  • Session expired
Solutions:
  1. Login with Discord at technified.xyz
  2. Verify you have “Administrator” permission
  3. Clear browser cookies and login again
Causes:
  • Bot not in server
  • You don’t have permissions
  • Cache issue
Solutions:
  1. Add bot to server first
  2. Verify you have “Administrator” permission
  3. Logout and login again
  4. Wait a few minutes for sync
Causes:
  • Browser issue
  • Network error
  • Permission error
  • API issue
Solutions:
  1. Check browser console for errors (F12)
  2. Try a different browser
  3. Disable browser extensions
  4. Check internet connection
Cause: May have reached a limit or configuration conflictSolutions:
  1. Check if you’ve reached any limits
  2. Remove unused bindings
  3. Consolidate similar bindings

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Group Binds Issues

Causes:
  • Key expired
  • Wrong permissions
  • Key was revoked
Solutions:
  1. Generate new API key in Roblox Creator Hub
  2. Ensure it has “Group:Read and Write” permissions
  3. Update key in Dashboard
  4. Check key isn’t expired
Causes:
  • API key doesn’t have access to that group
  • Not owner/admin of group
Solutions:
  1. Verify you own or admin the group
  2. Check API key permissions in Roblox
Causes:
  • API key lacks write permissions
  • User not in group
  • Priority conflict
Solutions:
  1. Check API key has “Write” permission
  2. Verify user is in the Roblox group
  3. Review binding priorities

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Staff Tracking Issues

Causes:
  • Tracker not installed in game
  • User isn’t configured as staff
  • API key issue
  • HTTP requests disabled
Solutions:
  1. Verify Technified Tracker is installed in game
  2. Check user matches staff criteria in Staff Management
  3. Ensure API key is valid
  4. Enable HTTP Requests in Game Settings → Security
Causes:
  • Module asset ID incorrect
  • Roblox module servers down
  • Script error
Solutions:
  1. Verify module asset ID: 72126668297116
  2. Check Studio output for error messages
  3. Enable Debug = true in config
  4. Ensure HTTP requests are enabled
Causes:
  • Heartbeat not working
  • Network issues
  • Game crashing
Solutions:
  1. Check HeartbeatInterval in config
  2. Verify game isn’t freezing/crashing
  3. Check API rate limits

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Permission Errors

Solution:
  1. Go to Server Settings → Roles
  2. Drag Technified’s role above all roles it needs to manage
  3. Ensure “Manage Roles” permission is enabled
Solution:
  1. Give Technified “Manage Nicknames” permission
  2. Move Technified’s role above target users’ roles
  3. Some users may have nickname protection
Solution:
  1. Check channel permissions
  2. Give bot “Send Messages” permission
  3. Ensure bot isn’t timed out

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Performance Issues

Causes:
  • Roblox API slow
  • High server load
  • Many bindings to check
Normal: Verification takes 1-3 minutesIf longer:
Solutions:
  1. Clear browser cache
  2. Try incognito mode
  3. Disable browser extensions
  4. Check internet connection

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Getting More Help

If none of these solutions work:

Support Server

Join for live support

FAQ

More common questions

Documentation

Read full guides

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When Asking for Help

Please provide:
  1. What you’re trying to do
  2. What’s happening instead
  3. Error messages (screenshots help!)
  4. What you’ve tried already
  5. Server ID (if relevant)
This helps us help you faster!
Most issues have simple solutions. Check here first before asking for help!